How EchoText handles customer and service data.

Last updated: 2026-04-04

1. Who we are

EchoText is operated by ECHOTEXT LTD, a company registered in England and Wales. Company number 15890472. Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

For privacy-related questions, you can contact us at support@echotext.net. EchoText provides its service through the website, app, and related support channels.

2. Scope of this policy

This policy applies to information processed through the EchoText website, mobile applications, support channels, subscriptions, and related operational systems. It does not govern third-party platforms, app stores, payment systems, or message senders that operate under their own privacy notices and rules.

3. Information we may collect

Account and profile information

• Email address and login credentials or authentication identifiers
• Account status and subscription state
• Customer support identifiers and internal account references

Number and message data

• Assigned number information
• Inbound message content and associated metadata, such as sender, receiver, timestamps, and delivery state
• Operational records related to route checks, support investigations, and service events

Billing and transaction information

• Subscription status and product identifiers
• Transaction references from Apple App Store or Google Play
• Limited billing-related details needed to verify entitlement, resolve disputes, or handle support requests

Technical and diagnostic data

• Device tokens used for push notifications
• App version, device type, operating system, and error diagnostics
• Website and service logs needed for security, troubleshooting, fraud prevention, and performance monitoring

Support and communication data

• Emails, ticket contents, attachments, screenshots, and other materials submitted through support channels
• Records of troubleshooting steps, account notes, and support outcomes

4. Why we use information

We may use personal and service data to:

• Provide and maintain the EchoText service
• Assign and manage numbers for active subscriptions
• Deliver inbound messages to the app and maintain message history
• Send service notifications and push alerts
• Authenticate users and protect account security
• Review delivery issues and run internal diagnostics where appropriate
• Verify subscription entitlement and resolve billing disputes
• Detect, prevent, and investigate fraud, abuse, misuse, spam, and unlawful activity
• Comply with legal obligations, law enforcement requests, court orders, or regulatory requirements
• Improve service stability, support operations, and product quality

5. Legal grounds and operational basis

Where applicable law requires a legal basis for processing, EchoText may rely on contractual necessity, legitimate interests, consent, or legal obligations depending on the nature of the processing and the jurisdiction involved.

6. When we share information

We do not sell personal information in the ordinary meaning of a direct customer data brokerage model. We may share information with:

• Hosting, infrastructure, notification, storage, and operational service providers acting on our behalf
• Apple, Google, and other payment or distribution partners where necessary for subscriptions, entitlement checks, refunds, disputes, or compliance
• Professional advisers, auditors, insurers, and legal counsel where reasonably necessary
• Law enforcement, regulators, or courts where disclosure is legally required or reasonably necessary to protect rights, safety, service integrity, or the public
• Potential acquirers or restructuring parties in connection with a merger, acquisition, financing, or asset transfer, subject to appropriate confidentiality and lawful processing requirements

7. Data retention

Retention periods depend on the category of information and the operational or legal need involved. In general:

• Account records may be kept while the account is active and for a limited period afterward for support, fraud prevention, and dispute handling
• Message content and metadata may be retained while the service is active and for a limited period after account deletion or service termination, subject to backups, technical constraints, legal obligations, and dispute needs
• Billing and tax-related records may be kept for the period required by applicable accounting, tax, or legal retention rules
• Security logs and diagnostics may be retained for operational analysis, abuse review, and system protection

Where deletion is requested, we may retain certain information if reasonably necessary for legal compliance, legitimate recordkeeping, fraud prevention, abuse handling, subscription disputes, or security purposes.

8. Account deletion

EchoText intends to support in-app account deletion for customers using the mobile app. If a customer cannot access the app, they may contact support. Deleting an account may not automatically stop external app store billing, and customers remain responsible for cancelling subscriptions through the relevant app store where required.

9. International transfers

EchoText may process or store data in multiple jurisdictions depending on infrastructure, support, hosting, and service providers. Where applicable, we take reasonable steps to use safeguards appropriate to the transfer context.

10. Security

We use administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, or disclosure. No service can guarantee absolute security, and customers should also protect their account credentials and devices.

11. Children

EchoText is not directed to children and is not intended for use by minors who are not legally able to form binding service relationships in the relevant jurisdiction.

12. Your rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, portability, or objection. We may need to verify identity before acting on a request and may decline or limit requests where permitted by law.

13. Policy changes

We may update this Privacy Policy from time to time. When we do, we may revise the date above and take other steps we consider appropriate for the nature of the change.