Email reference
Use support@echotext.net for support-related communication and requests that cannot be completed inside the app.
Support
Support information for EchoText customers.
Use this page when you need help with your EchoText account, subscription, or a message-delivery issue and you want a direct public contact channel.
App-first customer experience
Most customer actions are intended to be available in the EchoText app, while this page remains the public contact point for cases that need email support.
How support should be used
What to include in a support request
- The email address used for your EchoText account
- The affected number, if known
- The date and approximate time of the issue
- A short description of the problem
- Whether the issue concerns billing, access, or delivery
How this support page should be used
This page gives EchoText customers a direct support contact when in-app help is unavailable or when an email trail is more appropriate for the issue.
Important: EchoText does not guarantee that every outside service or sender will deliver to every assigned number. External sender policies remain outside EchoText’s control.
Public contact channel
Public support contact: support@echotext.net